Cancellation Policy
Last updated: 8 August 2026 · REPLACE-ME: confirm exact slabs with your operations and legal team before publishing — figures below are illustrative.
We understand travel plans can change. The slabs below are a general guide; exact terms are confirmed in writing at the time of booking, since houseboats, hotels and permits often carry their own supplier-specific policies.
| Cancellation Window (Before Travel Date) | Refund of Amount Paid |
|---|---|
| 30+ days | 90% refund (minus processing fees) |
| 15–29 days | 50% refund |
| 7–14 days | 25% refund |
| Less than 7 days / no-show | Non-refundable |
Peak Season & Special Bookings
Bookings during peak season (winter in Gulmarg, tulip season, major holidays) and special categories such as helicopter tickets for Vaishno Devi or houseboat bookings may carry stricter, supplier-specific cancellation terms. These will be clearly communicated before you confirm your booking.
Date Changes
We will always try to reschedule your trip rather than cancel it outright, subject to availability. Date changes made more than 15 days before travel are generally free of charge; changes closer to the travel date may incur supplier-imposed fees.
Cancellations Due to Force Majeure
In cases of natural disasters, extreme weather, government restrictions or other circumstances beyond our control, we will work with you on rescheduling or the maximum possible refund after accounting for non-recoverable supplier costs.
How to Cancel
Send a written cancellation request to bookings@exploreheavenkashmir.com or message us on WhatsApp, quoting your booking reference. Refunds, where applicable, are processed within 7–14 working days to the original payment method.